Frequently asked questions
Which areas do you cover?
Rates are for a service in Seine-Maritime, travel included. Further afield, elsewhere in Normandy, in France or even abroad, it's a pleasure! We simply need to plan for travel and, if needed, accommodation and meals — or accommodation is taken care of directly on your side and only travel and meals are added. Everything is clearly set out before booking.
Do you offer both photo and video?
Yes. Depending on your needs, Planimage can cover photo, video, or both, with the professional equipment needed to film from several angles at once, without missing a moment.
For example, for a conference, up to 4 professional cameras simultaneously cover the stage and the audience, alongside a stills camera to capture the highlights. For a wedding, the ceremony can be filmed with 3 professional cameras at the same time, together with 2 stills cameras, to capture every emotion from the best angle.
For example, for a conference, up to 4 professional cameras simultaneously cover the stage and the audience, alongside a stills camera to capture the highlights. For a wedding, the ceremony can be filmed with 3 professional cameras at the same time, together with 2 stills cameras, to capture every emotion from the best angle.
What kinds of projects do you take on?
Multi-camera conferences, weddings, portraits, families, events, craftspeople, businesses, products, real estate and creative projects. Special requests can also be considered.
How do I request a service?
First contact is made through the contact form, by phone or on WhatsApp. A secure client area can then be created to detail the project.
Do you show your rates on the website?
For some services, yes: the Weddings, Portraits, Private events, Shows, Families, Products, Real estate, Couples, Corporate events, Craftspeople, Video projects and Businesses packages are shown on the website as a guide, then adapted to each client's constraints. For other services, a tailor-made proposal is prepared after looking at your request.
How is the booking confirmed?
The booking is confirmed once the project is approved, the contract is signed on CestSigné.fr and the requested deposit is paid.
Which payment methods do you accept for the deposit?
The deposit can be paid by PayPal or bank transfer.
How is the service followed up?
Clients have a private area with their project information, documents, contract, deposit status and a timeline showing the main steps.
How are the photos and videos delivered?
Files are delivered through a secure cloud space. The link and its expiry date are given in the client area.
How long does delivery take?
It depends on the nature and scale of the service. An estimate is given before the project is approved and repeated in the contract.
Are the photos edited?
Selected photos are processed to suit the project, but not every delivered photo is necessarily retouched one by one: for a wedding where, say, 500 photos are delivered, only the most important images get in-depth retouching. The level of retouching may vary depending on the service.
Are RAW files provided?
Yes, the RAW files of the selected photos are provided — part of this selection is retouched, as explained above. The exact terms are set out in the proposal and the contract.
Can the photos be published on the website?
No work is ever published without permission to share it.
Can I ask for a published photo to be removed?
Yes. A request can be sent to Planimage to consider removing an image, in line with the permissions granted and applicable obligations.
Can a service be postponed or cancelled?
The postponement and cancellation terms are set out in the contract.